Complaints / Grievance Policy

Last Updated: June 2026

1. Our Commitment
   At CampusEdge, we are committed to providing the highest standard of service. If you are unhappy with any aspect of our service, we encourage you to raise your concerns immediately so we can resolve them fairly and promptly.

2. Informal Resolution
   In the first instance, please contact your assigned counsellor or our support team directly via email at support@campusedge.co.in. We aim to resolve most issues within five business days.

3. Formal Written Complaint
   If your issue is not resolved informally, you may lodge a formal written complaint. Please email complaints@campusedge.co.in with the subject line "Formal Complaint - [Your Full Name]". Your complaint must include your full name and contact details, a clear description of the issue, including dates and names of staff involved, copies of any relevant supporting documents such as emails, contracts, and receipts, and your proposed resolution.

4. Acknowledgement and Investigation
   We will acknowledge receipt of your formal complaint within three business days. Our Grievance Officer will conduct a thorough, impartial investigation and provide a final written response within fourteen business days from the date of receipt.

5. Escalation
   If you are dissatisfied with our final response, you may escalate the matter to an external dispute resolution body or pursue legal remedies as per the Governing Law clause in our Terms of Service.

For any grievances, you may contact our Grievance Officer at complaints@campusedge.co.in or write to us at our physical office address.